Vision
Vision
- Leadership in Parts Manufacturing, Luxury Seated Coach, and Entertainer Coach markets through total competitiveness
- Superior customer satisfaction, better than the competition in terms of total system quality, cost and return on investment.
Mission
Mission
To be an experience focused company, providing the customers the most well-designed, innovative and highest-quality products and services before during and after the sale – at a level of profitability sufficient to encourage risk-taking and the ability to reward team members and shareholders
Leadership
Leadership
- Ownership of our values, vision, mission, and imperatives
- Team players who place business success above functional success
- Goal-oriented passion to act and be involved
- Developing and coaching team members
- Critical thinking necessary to achieve a sustainable competitive advantage
Enabling Strategies
Enabling Strategies
- Manage by process
- Continuous Improvement
- Market segmentation
- High-performance teamwork
- Leadership development
- Cooperative design improvements
Imperatives and Responsibilities
Imperatives and Responsibilities
- Customer satisfaction
- Customer loyalty
- Industry Innovation
- Market share growth
- Newmarket development
- Profitability
Customer Focused Processes
Customer Focused Processes
- Product development
- Order acquisition
- Order fulfillment
- Service and Support
A strong foundation is required in all businesses. At Phoenix Coach, we have defined our foundation in our Total competitiveness system. This foundation is what distinguishes us from our competition and outlines our core values. We believe in strong leadership. Leadership with defined values of:
Loyalty,
Duty,
Respect,
Selfless Service,
Honor,
Integrity, and
Personal Courage