News/Events

Phoenix Total Competitiveness System

Phoenix Coach Total Competitiveness System

A strong foundation is required in all businesses. At Phoenix Coach, we have defined our foundation in our Total Competitiveness System. This foundation is what distinguishes us from our competition and outlines our core values.

We work hard to bring you the best coach you can purchase with your hard earned dollar, but we also want you to know where that drive to deliver comes from.

MANUFACTURING IS MORE THAN JUST PUTTING PARTS TOGETHER. IT'S COMING UP WITH IDEAS, TESTING PRINCIPLES AND PERFECTING THE ENGINEERING, AS WELL AS FINAL ASSEMBLY.

VISION

VISION

  • Leadership in Parts Manufacturing, Luxury Seated Coach, and Entertainer Coach markets through total competitiveness
  • Superior customer satisfaction, better than the competition in terms of total system quality, cost and return on investment.

MISSION

MISSION

To be an experience focused company, providing the customers the most well-designed, innovative and highest-quality products and services before during and after the sale – at a level of profitability sufficient to encourage risk-taking and the ability to reward team members and shareholders.

LEADERSHIP

LEADERSHIP

  • Ownership of our values, vision, mission, and imperatives
  • Placing business success above functional success
  • Goal-oriented passion to act and be involved
  • Developing and coaching team members
  • Achieving sustainable competitive advantage using critical thinking

ENABLING
STRATEGIES

ENABLING STRATEGIES

  • Manage by process
  • Continuous Improvement
  • Market segmentation
  • High-performance teamwork
  • Leadership development
  • Cooperative design improvements

RESPONSIBILITY

RESPONSIBILITY

  • Customer satisfaction
  • Customer loyalty
  • Industry Innovation
  • Market share growth
  • Newmarket development
  • Profitability

CUSTOMER
FOCUSED
PROCESS

CUSTOMER FOCUSED
PROCESS

  • Product development
  • Order acquisition
  • Order fulfillment
  • Service and Support

Leave a Reply

Your email address will not be published. Required fields are marked *